FAQs

Q. Where is New Vision hotel located?
A. The hotel is conveniently located in the heart of historic Hanoi Old Quarter, 68C-70 Hang Bo Street, Hoan Kiem District, a great location which allows you to conveniently explore and connect to our charming ancient city over 1000 years of existence. Only few minutes walking from the hotel and you can capture the magnificent view of legendary Hoan Kiem Lake and bustling Dong Xuan market, while surrounding shopping area, cafés and restaurants are just right on your doorstep. You enjoy easy access to the city's major shopping & business centers, sightseeing & entertainment venues and tourist attractions such as Ba Dinh Square, Thang Long Imperial Citadel, Ho Chi Minh Mausoleum, Ho Chi Minh Museum, Temple of Literature, Vietnam Museum of Fine Arts, Opera House, History Museum, etc., and only 40 minutes by taxi to Noi Bai airport and 10 minutes to the Railways station.
Q. How can I contact the hotel?
A. To make reservation please contact us at anytime by phone, fax, email and send us your inquiries.
Q. Can I make a reservation online?
A. Yes, it is strongly recommended to make reservation online via our official website at http://www.newvisionhotel.com/home.html
Q. Can I make reservation for someone else?
A. Yes. To complete a reservation for someone else, please type in his or her name instead of yours for guest name. Don't forget to use your email address to receive your confirmation information.
Q. Do you organize tours?
A. Yes, we are expert in making tour arrangements and providing travel related services.
Q. Should I book the tours that I like in advance?
A. Yes, it is strongly recommended, especially in the peak holiday season to reserve best accommodations on cruises, trains and in hotels.
Q. When do I have to settle the payment?
A. We require deposit of 30% of the total amount at the time you make reservation. After receiving the deposit, we will process the booking and send you final confirmation within 24 working hours. The balance will be settled upon your arrival.
Q. What is the payment method for deposit?
A. You can pay by credit card or bank transfer or you can use the service of Western Union. Please read our terms and conditions for more details.
Q. What is the payment method for the balance?
A. You can settle full payment directly at our hotel reception upon arrival or before arrival by credit cards, bank transfer.
Q. How far from Hanoi airport to New Vision Hotel?
A. It is about 38 km from Noi Bai Int’l Airport to the hotel and it takes only 40 minutes drive.
Q. How much does it cost for the airport transfer service?
A. We offer private airport pickup and see off service. Please check our Rooms & Rates for the price details.
Q. Can I leave my luggage at your hotel when I go on trip to surrounding areas?
A. Yes, we offer luggage storage service free of charge.
Q. Why should I choose this hotel?
A. At New Vision Hotel, you not only have chance to enjoy a luxurious stay with brand new and modern facilities & state-of-the-art amenities, but also highly personalized services taken care by a team of friendly, hospitable, dedicated and professional management and staff, who are always around the clock with a sense of responsibility to make sure you are having the most enjoyable stay. You will be satisfied with their attention to detail and amazed at how they deliver you the feel of home away from home.
Q. Can I have vegetarian food?
A. Yes. Please inform us in advance so that we can prepare a vegetarian menu for you during your stay with us. Vietnam is famous for many different kinds of vegetables and tropical fruits. We are happy to serve at your taste.
Q. Are there any restrictions on photography in Vietnam?
A. Yes. Photography in or near military installations, airports or similar locations is prohibited. Anyone caught doing so will have the film, and possibly the camera or camcorder confiscated and may be arrested.
Q. Can I buy antiques in Vietnam?
A. Yes. However, exporting an artifact with cultural significance requires an official license. Without a license, anything old is liable to be confiscated at the airport.
Q. How can I take large items home with me – furniture or paintings, for example?
A. We are also registered for export and import activities. We will give you an ‘at cost’ quotation and arrange for the items to be properly crated and licensed for export.
Q. Are there Internet facilities in Vietnam?
A. Yes, plenty in cities and large towns, but not in rural areas. Most hotels have easy internet access, and internet cafes are also very popular and cheap.
Q. The artist you took me to was wonderful. I want to give him a gift. Any ideas?
A. This is a common query. Rather than make general suggestions, we will try to suggest something that will be really appreciated, and purchase it on your behalf, if necessary.
Q. I am from the United States. Will I have to face local people’s hostility towards me because of the war?
A. No. You will be on the other hand surprised with the warm welcome of the local. We Vietnamese live in the present and the future – the war is history. We warmly welcome people from all countries and races.
Q. What is the attitude towards drugs in Vietnam?
A. Vietnam’s law is very strict. The use of illegal narcotics is strictly forbidden. Drug trafficker and people using drugs will face execution whether they are Vietnamese or foreigners. Don’t take the risk in any circumstance!
Q. Can I use a credit card to get cash in Vietnam?
A. Yes, You can withdraw cash from any ATM in big cities such as: Hanoi, Ho Chi Minh City, Hue, Hoi An, Ha Long, Hai Phong, Da Nang, Nha Trang, Buon Ma Thuot , Vung Tau, Can Tho, etc.
Q. Can I pay for my bills by credit card in Vietnam?
A. Yes, credit cards are widely accepted in Vietnam, especially in tourist attraction places. You can pay by credit cards at shops and hotels in big cities, commercial centre and tourist sites with 3% credit card fee for Visa and Master cards, 4% for American Express.
Q. What about traveler cheques?
A. You can exchange traveler cheques for USD or Vietnamese dong with commission from 1%-3% at the banks in big cities. Traveler cheques can be used to pay for the room charge and other tourism services.
Q. Where can I exchange my currency for local currency?
A. You can exchange your currency for local currency at the airport, banks, and Jewellery shops. You should prepare some cash in USD and Euros (50-100 domination) for better exchange rates.
Q. What if I have a lot of local currency left over when I leave?
A. You can exchange local currency for the currency you brought in only by showing the yellow customs slip that you were given on arrival. The amount must be less than the original.
Q. How is Vietnam weather and climate like?
A. Vietnam’s weather varies from the sub-tropics in the North to the tropics in the South. The humidity is high, with average ranging around 84% a year. Moderated by two monsoons, the average temperature (from 22 to 27) is lower than other countries also in the equatorial regions. The weather varies greatly from North to South, depending on elevation and type of landscape. You are advised to drink plenty of water per day and have your skin well protected from the sun.
Q. What can I do about jet lag?
A. Not much, really. A stop-over en-route or a rest day on arrival helps. It’s important to try to sleep and wake according to local time, even on airplane.
Q. What will happen if I have medical emergency?
A. You will be immediately taken to the nearest international clinic or hospital for an immediate examination and appropriate treatment according to the terms of your insurance.
Q. What if I am hospitalized or become incapacitated?
A. If you provide your insurance details, we will contact the insurance company on your behalf and assist in any way we can.
Q. What should we do about malaria?
A. Malaria is common in mountainous areas. All hotels in the area have mosquitoes net. We do organize tours to rural areas but there are no malaria cases. Only local people are at risk to get this disease.
Book A Room



ONLINE SUPPORT